Returns We always do our best to deliver products we hope you'll love but, should you change your mind or are not satisfied, you have 30 days to return your item(s) for a full refund or replacement. All refunds will be processed within 28 days. We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without this. We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged). We can not offer goods in exchange for the ones that you return, only replacements. We really value your feedback good or bad. So, if for any reason you are unhappy with your order, please contact us at info@catgray.net or use the 'contact us' page. We respond to all complaints within 5 working days.
Terms and Conditions By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. How the contract is formed between you and us After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation Consumer rights If you are contracting as a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in our Returns Policy). To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Availability and deliverability Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Risk and title The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Price and payment The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Product prices include VAT. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error. Payment for all Products must be by credit/debit card or other method as available on our web site. We accept payment by Mastercard, Visa, American Express, Maestro, Visa Electron and Visa Delta. If you pay by credit/debit card or Paypal, we'll take payment when your order is placed. Klarna In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer our UK customers the Klarna's "Pay Later in 3" payment option. The option that we offer is the opportunity to pay for your purchases in three interest-free instalments, over a 60 day period. Further information and Klarna's user terms can be found on their website. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.